Shipping Policy

At Haus & Glow, we aim to deliver your order efficiently and securely, wherever you are located.

Shipping Destinations

We ship worldwide. Please note that deliveries to remote or rural locations may require additional transit time and, in some cases, supplementary shipping fees.

Order Processing

All orders are processed within 1 business day. Orders are not dispatched on weekends or public holidays.

During periods of high demand, processing and dispatch times may be extended slightly. If this occurs, additional transit time may be required. We appreciate your patience during busy periods.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout before payment is completed.

Domestic Shipping (United Kingdom)

· Standard Shipping: Free — estimated delivery within 2–4 business days

· Express Shipping: Currently unavailable

· Overnight Shipping: Currently unavailable

International Shipping

· Standard International Shipping: Free — estimated delivery within 6–8 business days

· Express International Shipping: Currently unavailable

Delivery timeframes are estimates and may vary depending on courier operations, customs processing, and local postal services. Occasional delays may occur outside of our control.

Order Confirmation & Tracking

Once your order is placed, you will receive an Order Confirmation email.

After dispatch, a Shipping Confirmation email containing your tracking number will be sent. Tracking information typically becomes active within 24 hours.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer.

Haus & Glow is not responsible for delays caused by customs clearance processes.

Lost or Damaged Parcels

Haus & Glow is not liable for products lost or damaged during transit.

If your order arrives damaged, please contact the shipping carrier directly to initiate a claim. Retain all packaging materials and damaged items, as these may be required during the claims process.

If you require assistance locating your tracking details or courier information, please contact us at support@hausandglow.store