Shipping Policy

At Haus & Glow, we aim to deliver your order efficiently and securely, wherever you are located.

Shipping Destinations

We ship to select countries outlined below. Please note that deliveries to remote or rural locations may require additional transit time and, in some cases, supplementary shipping fees.

Order Processing & Handling

Once your order is placed, you will receive an Order Confirmation email confirming that your purchase has been successfully received.

A Shipping Confirmation email will be sent within 24 hours of placing your order.

Your tracking number will be provided or updated during the 2–4 day warehouse preparation period as your order is processed and prepared for dispatch.

You can track the progress of your order at any time using the Track Order page on our website by entering your tracking number.

Please note that tracking information may take up to 24–48 hours to become active after it has been issued.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout before payment is completed.

All delivery estimates below exclude the 2–4 day processing and preparation time.

Delivery timeframes are estimates and may vary depending on courier operations, customs processing, and local postal services.

Shipping by Region

United Kingdom

Free Shipping — estimated delivery 5–12 days

United States

Free Shipping — estimated delivery 8–15 days

Canada

Free Shipping — estimated delivery 10–15 days

Australia

Free Shipping — estimated delivery 8–15 days

Oceania (excluding Australia)

Estimated delivery 8–15 days

(Including New Zealand.)

Delivery Notes

Delivery times are estimates only and may vary depending on:

· courier operations

· customs clearance procedures

· regional postal services

· weather or operational disruptions

Haus & Glow is not responsible for delays caused by customs processing or local postal services.

Order Confirmation & Tracking

Once your order is placed, you will receive an Order Confirmation email confirming that your purchase has been successfully received.

After your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number.

Tracking information typically becomes active within 24 hours after shipment.

You can track the progress of your order at any time using the Track Order page on our website by entering your tracking number.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer.

Haus & Glow is not responsible for delays caused by customs clearance processes.

Lost or Damaged Parcels

Haus & Glow is not liable for products lost or damaged during transit.

If your order arrives damaged, please contact the shipping carrier directly to initiate a claim. Retain all packaging materials and damaged items, as these may be required during the claims process.

If you require assistance locating your tracking details or courier information, please contact us at mayfairmontagueltd@gmail.com